Customers may return the product(s) within 30 days of delivery for a full refund, even if the product(s) is used and/or opened, minus the shipping costs. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship across Canada to every Province and Territory, via Canada Post. Orders placed with $300 or more pre-tax will receive free shipping! Other orders receive our great $10 flat country-wide rate!
For our US customers, please note that we are unable to offer shipping to US addresses at this time. As such, we will unfortunately not be unable to fulfill any orders submitted from US addresses.
When you place an order, we will estimate shipping and delivery dates for you based on Canada Post shipping schedule.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to include additional weight due to packaging materials.